There are so many channels now. Whether we’re talking radio, TV, or the web in general, there are so many ways that information is pouring over us.
Like many companies, we’re doing our best to reach everyone wherever they are… Of late, we’ve been finding that people are missing some important things we have to say. So, I wanted to lay out the different places we’re talking so you can be sure to visit if you care.
Well, you’re here, so you must know about it already. For the most part, we tell our big stories here. Big new projects and products, major software releases, occasional client announcements, and industry brouhahas.
Many of you probably have no idea that our support forum even exists. We’re constantly answering questions from customers and others in these forums. As a customer, you’re invited to create tickets whenever you have a question you’d really like help with.
More than anything, though, I’d really like to see our customers subscribing to the forum for the product they license. SCORM Engine customers can follow the RSS feed or use the built in email subscription. No matter how you do it, this is a great way to know about our newest releases. (This applies to SCORM Driver customers too, of course.)
Project Tin Can
Project Tin Can might be the most important bit of work we’re doing these days. Along with a huge community of real SCORM users, we’re helping to figure out what comes next for SCORM and learning experiences in general. You can see our contributions daily on the User Voice site, and we’d love to see your contributions there as well. You can also follow @projecttincan on twitter.
If you’re a big SCORM Cloud user, we also use twitter to let the world know when we’re having issues or changes. @scormcloud is pretty quiet, but it could be useful in an emergency. (SCORM Engine and SCORM Driver even have accounts, but we rarely use them.)
That’s the big picture. If you need something you’re always welcome to call or email too. My phone number is 615.550.9522 (yes, that’s me, directly) and my email address is firstname.lastname@example.org. I actually want to hear from you, so bring it on.