I wear a couple of hats around here these days- sometimes I’m an Account Manager and work closely with our clients to make sure that the products and services we provide are hitting the mark. Other times, I head up our Marketing efforts and we work on ways to help tell the world about our products and services and encourage conversations with people that don’t yet work with us. Both jobs are a lot of fun and provide refreshing perspectives as we consider the continuum of our products and services.
Having these dual roles also gives me the chance to act as the buyer versus being the vendor. Recently I had the chance to sit on the other side of the table and see first hand how other companies market, sell and ultimately support their customers.
It’s been an eye opening experience- and based on what I have seen firsthand, I’m even more impressed with the level of customer service and support everyone at Rustici provides- from the sales process, through implementation and ongoing support. Our clients matter to us – whether they are in the final stages of signing a contract or if they’ve been a steady customer with us for years. Each is important and receives our prompt response and attention.
How you treat your customer after the sale is a big deal. Sitting on both sides of the table now gives me a chance to admire and borrow the best practices and reinforces the value of great customer service.