As COVID-19 (the novel coronavirus) continues to impact the global community, we want to take a moment to update you on our business continuity plan and assure you that Rustici Software will continue business as usual.
Employee safety first
We are monitoring the situation closely and keeping the health and wellbeing of our employees top of mind. While we all prefer to be together in-person (it’s fundamentally important to us as an organization), we believe the best way we can serve our employees, and by extension, our customers, is a move to working remotely for the time being.
Continued support from our team
Through this, we are committed to delivering the same high-quality customer support you have come to expect from us, regardless of our physical work locations. Our team is fully equipped to work remotely without any loss of capability and assist you in the same way as always. Please continue to “ask us anything”.
Scalability in our products
As many businesses and schools make the shift towards using virtual tools, we anticipate that our clients may have increased usage of our software and platforms during this time. As always, our systems and services are designed to automatically scale based on utilization. Our Hosting and Ops team is monitoring this increase in utilization to ensure things continue to run smoothly and have been reviewing our Disaster Recovery Plan to ensure there is no disruption to our customers.
This is an unprecedented time for everyone and the situation is changing daily. If you have questions about our plan or steps that we are taking to address the outbreak, please reach out as we’re here for you.