Recently we had a call with a long-standing client to talk about how their LMS uses Rustici Engine. The development team on their side has changed a bit since we first started working together 5 years ago. Many of the original decisions that were made way back when on how to integrate Rustici Engine (known as SCORM Engine in those days) with their LMS were lost in transition, so it was hard for them to understand the original intent or vision previous product teams had in mind. Fortunately, the lead developer from Rustici is still here (side note, he’s now our CEO) and was able to provide some background to help offer additional context. That insight and legacy knowledge helped the product team to fill in the gaps to better understand those original decisions.
When we talk about the value of employee retention, it’s usually around the obvious things; continuity of business, less internal disruption, reduced hiring costs and increased customer satisfaction. We even wrote a blog on how happy employees can improve customer experience. At Rustici Software, we take great care to make sure the people here are happy, enjoy their work and have a positive and supportive environment around them. Our clients in turn reap the benefits of this, in more ways than you might think. When evaluating potential partners and vendors, consider asking them about how long their employees stay with that company; those employees and their legacy knowledge of your business just might help you in the future.