Posts by Kyle Patmor

Kyle loves to help people solve problems. It may annoy his wife sometimes when she ‘just wants him to listen’, but it definitely comes in handy in his role as the Delight team lead. Before joining us, Kyle spent a decade in Sri Lanka helping to start and run a nonprofit school, which gave him a love for tea, a tolerance for spicy curries, and an appreciation for the nuances in communication between people of different cultures and backgrounds.

Rustici Software blog Delightful support

Can support be delightful? Just ask our customers.

At Rustici, we’ve always prided ourselves on our customer service. Even from its early days, the focus for our customer support team has been one word: delight. In fact, the internal name for the team -- what shows up on my pay stub -- is…

Read more