These are busy times at Rustici Software. Between all of the activity around Tin Can, some new employees, and a bunch of new Engine customers, we have a lot going on. As part of a recent contract negotiation, I was asked to justify the integration cost or to do it on an hourly basis. I said, “No,” to the hourly option and here’s why:
We’re always going to take a full service approach to implementations, and believe strongly that hourly setups aren’t good for anyone. They incent us to move slowly, and encourage you to count the minutes. So, we set a fixed fee, and take the implementation personally.